Privacy Policy

SMARTGENGE ELECTRONIC STORE ("we", "our", "us") is a smartphone and electronics retailer based in Mbeya, Tanzania. This Privacy Policy explains how we collect, use, disclose and safeguard information when you interact with our store, our website, or communicate with us via phone, WhatsApp, or social media. By using our services you agree to the practices described below.

We collect information you provide directly to us, including:

• Your name, phone number and WhatsApp number;
• Delivery address when you request delivery services;
• Device details (brand, model, condition) for sales, trade-ins or repairs;
• Payment confirmation details, where applicable;
• Messages, inquiries and preferences you share with us.

We may also collect limited technical information through our website such as device type, browser, and pages visited.

When you message us on WhatsApp or submit a form that initiates a WhatsApp chat, you consent to receive replies, transactional updates (order confirmation, delivery status, payment confirmation) and customer-care messages from SMARTGENGE on WhatsApp. We do not send unsolicited marketing messages. You may opt out at any time by replying "STOP" or by contacting us using the details below. Communications via WhatsApp are subject to WhatsApp's own privacy and security practices.

We use the information we collect to:

• Process and fulfil your orders, trade-ins and deliveries;
• Provide customer support and respond to inquiries;
• Send service-related notifications via phone, SMS or WhatsApp;
• Improve our products, services and customer experience;
• Comply with applicable laws and regulations.

We apply reasonable administrative, technical and physical safeguards designed to protect customer information against unauthorized access, alteration, disclosure or destruction. Access to customer information is limited to authorized personnel who need it to perform their duties. While no system can be guaranteed 100% secure, we are committed to protecting your information to the highest practical standard.

Our website may use a small number of cookies and similar technologies to remember preferences, keep the site secure and understand how visitors use the site. You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the site.

We may rely on trusted third-party providers to operate our business, including delivery partners, payment processors, mapping providers and communication platforms such as WhatsApp, Instagram and Facebook. These providers may process limited information on our behalf and are expected to maintain confidentiality and security measures consistent with this Policy.

We do not sell or rent your personal information. We may share information only when necessary to deliver our services (for example, sharing a delivery address with a courier), to comply with legal obligations, or to protect our rights and the safety of our customers and staff.

We retain customer information only for as long as needed to provide our services, comply with our legal obligations, resolve disputes and enforce our agreements. When information is no longer required, we securely delete or anonymize it.

Subject to applicable law, you may request to access, correct or delete personal information we hold about you, or withdraw your consent to receive communications. To exercise these rights, please contact us using the details below. We will respond within a reasonable timeframe.

Our services are intended for customers aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top indicates when this Policy was most recently revised.

For privacy-related questions or requests, please contact: