Terms & Conditions

These Terms & Conditions govern the sale of goods and services by SMARTGENGE ELECTRONIC STORE ("SMARTGENGE", "we", "us") to customers ("you"). By placing an order, visiting our store, or contacting us via phone, WhatsApp or any other channel to purchase goods, you agree to be bound by these terms.

All products are offered subject to availability. Prices are quoted in Tanzanian Shillings (TSh) and may change without prior notice. A sale is confirmed once payment is received in full and the order is acknowledged by SMARTGENGE. Product photographs are for illustration; actual colors and packaging may vary slightly.

New devices are covered by the original manufacturer's warranty, where applicable, and subject to its terms. SMARTGENGE acts as the retailer and facilitates warranty claims to the extent possible. Beyond the manufacturer warranty, products are sold "as is" and SMARTGENGE provides no additional implied warranty of merchantability or fitness for a particular purpose, except where required by Tanzanian law.

Used / pre-owned phones are inspected and tested before sale. The condition (e.g. battery health, screen condition, functional notes) is disclosed to the customer prior to purchase. Used devices may have minor cosmetic wear and are not covered by manufacturer warranty unless explicitly stated. We offer a short functional check window (see Section 7) for verified faults that were not disclosed at the time of sale.

We accept cash, mobile money and bank transfer. Orders are processed once payment is fully confirmed. Customers are responsible for verifying recipient details before sending mobile money or bank transfers. SMARTGENGE will issue a receipt for every confirmed payment.

We offer same-day delivery within Mbeya for orders confirmed before our cut-off time, and nationwide shipping via trusted courier partners. Delivery times are estimates and may vary due to factors outside our control (e.g. weather, traffic, courier capacity). Delivery fees, if applicable, are communicated before order confirmation. Risk passes to the customer upon delivery to the address provided.

New, sealed products may be returned within 7 days of purchase if unopened and in original condition. Used phones may be returned only for verified, undisclosed functional faults within 48 hours of purchase, provided the device is in the same condition as sold. Accessories, consumables and personalized items are non-returnable. Refunds are processed using the original payment method, less any applicable delivery or handling fees.

Trade-in valuations are based on the device's brand, model, age and condition at the time of inspection. Final valuations are at the sole discretion of SMARTGENGE. Customers must confirm they are the lawful owners of any device offered for trade-in and that the device is not stolen, blocked or under finance.

You agree to:

• Provide accurate contact, delivery and payment information;
• Back up your data before handing over a device for any reason;
• Inspect goods upon delivery and notify us of any visible damage within 24 hours;
• Use products in accordance with manufacturer instructions;
• Communicate respectfully with our staff on all channels including WhatsApp.

To the maximum extent permitted by law, SMARTGENGE is not liable for indirect, incidental or consequential losses (including data loss) arising from the use or inability to use any product purchased from us.

By contacting us through WhatsApp, phone or any other channel, you agree to receive replies and service updates relating to your inquiry or order. Our use of WhatsApp Business is intended solely for legitimate customer communication and complies with WhatsApp Business Policy and Meta's commerce policies.

These Terms are governed by the laws of the United Republic of Tanzania. Any dispute shall first be addressed in good faith between the parties, and failing resolution, be referred to the competent courts of Tanzania.

We may update these Terms from time to time. The "Last updated" date above indicates when changes were most recently made. Continued use of our services after changes constitutes acceptance of the updated Terms.

For questions about these Terms, please contact: